Returns & Exchanges

Thank you for shopping at Mexy Shop! The Return and Exchange Policy described below applies only to online purchases made through our website.
  1. The Return and Exchange Policy described below applies only to online purchases made through mexyshop.myshopify.com
  2. FINAL SALES: All sales of Gift cards, e-gift certificates, cosmetics, jewelry and items marked as Sale are final. FINAL SALE items cannot be returned for exchange, credit, or refunds.
  3. For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags and sanitary liner (for swimwear) intact and must be accompanied by the original return form and customs documents (if applicable). Please note thatrefunds are only available for online purchases returned by mail.
Returns are accepted within 30 days from the shipped date. 

If any item, other than FINAL SALE merchandise, purchased at mexyshop.myshopify.com fails to meet your expectations
  1. It may be returned by mail to the address below for a refund.
For Refund of Online Purchases:
  1. Pack and seal your return merchandise securely (in the original package if possible).  Please note that the Return Label is not pre-paid, therefore, you will be responsible for the return shipping cost. Shipping and handling charges are not refundable.
  2. Mail the package to:    

    Mode C. Ltd

    5F., No.13-1, Aly. 4, Ln. 63, Yili St., Beitou Dist., Taipei City 112, Taiwan (R.O.C.)


  3. Please allow 2-3 weeks from the return shipped date for your order to be credited. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

Returns for Defective Items and Wrong Items Shipped :
  1. Any defective item(s) or item(s) that was different from Original Invoice may be refunded or exchanged:
    Please note that all defective item(s) are subject to inspection. Exchanges are not permitted for returns from the U.S. territories, APO/FPO and International addresses.
    1. By mail. To ensure proper processing, describe the defect and if you would like a replacement, please indicate exchange Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method.
    2. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return shipping cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost,  the shipping credit amount is subject to the following for returns from U.S., APO/FPO and the U.S. territory addresses: If UPS ground, FedEx ground, DHL ground or USPS Priority mail is used, full amount will be reimbursed. If overnight, 2 day, or 3-day service is used, only the amount UPS ground would have charged for the same return will be refunded to you, not the actual amount spent. For returns from International addresses, the shipping credit amount is subject to the following: If any standard shipping method is used, the full amount will be reimbursed. If any express shipping is used, only the amount USPS First-Class Mail International would have charged for the same return will be refunded to you, not the actual amount spent.